Accessibility Tools
If your ATM card gets lost or is captured by an ATM, Contact the following numbers for assistance;
During Working Hours
Monday - Friday
08:00hrs - 16:00hrs
Saturday
08:00hrs - 11:00hrs
+248 429 4000
After Working Hours
+ 248 2800 300
+248 521 686
Thank you
Kindly be reminded that the Bank will no longer accept personal (individual) cheques from 1st May 2025. Personal cheques issued beyond the specified date will not be accepted as a valid form of payment. Customers are advised to start using other payment methods such as our debit card and internet banking platform to undertake any transactions. NB: Business cheques remain in use until 30th April 2026.
